Integrity Investigations, LLC

Call for Free Consultation:
(216) 221-1000

Get Your Free Checklists for Hiring a Private Investigator

All P.I.’s are not the same. These checklists provide step-by-step guidance for choosing the right private investigator. What to look for. What to avoid. Questions to ask on the phone. Everything you need to know when you’re thinking about hiring a P.I.

Enter your name and email to immediately receive the two handy checklists mentioned in the above video:

  • The P.I. Website Review Checklist to help you determine if a P.I. is worth calling on the phone.
  • The P.I. Phone Interview Checklist to help you know what questions to ask the investigator if you are able to get him/her on the telephone.



Privacy Policy

8 Mistakes to Avoid When Hiring a Private Investigator

and How to Avoid Making These Costly Mistakes

  • Are you thinking about hiring a Private Investigator?
  • Don’t know how much a P.I. costs to hire?
  • Not sure about whether you even should hire a P.I.?
  • Wondering how to check out a P.I. before you ever call him on the phone?
  • Uncertain about how much personal information you can, or even should share with a P.I. over the phone?

Then you have to hear everything I’m going to share with you. It’s that important.

Hello, my name is Paul Baeppler.  I’ve owned and run two of my own private investigation businesses for several years and at the same time, I’m currently a police lieutenant in a large metropolitan city.  I’ve done most things right, but I’ve also made some mistakes of my own along the way as far as running P.I. businesses.
 

The fact is, I’ve de-selected more P.I.’s than I’ve affirmed

 

For most people that call our offices looking for a private investigator, this is their first time calling a P.I. They are usually a little bit nervous, they don’t know what to expect, and they’re calling us because someone has already breached their trust.  In either case, they don’t know how the conversation should go, what questions they should ask, or even how much a P.I. should cost.  Most importantly, they don’t know what to look for or who or what to avoid when selecting a private investigator to handle their sensitive and confidential issue or problem.

Now, although my company doesn’t outsource or subcontract private investigative work, as a service to several current and previous clients, I have searched out, vetted and helped them to contract with a competent and dependable investigator on the ground in geographic areas outside of where our home offices are in New York City and Northeast Ohio.  As a result, I’ve vetted a lot of P.I.’s by researching them on the web, calling their “offices,” and checking them out with others in the business.  Along the way, I’ve actually developed a process for this service.  The fact is, I’ve de-selected more P.I.’s than I’ve affirmed.  I discovered that there are many good and competent private investigators out there, but unfortunately, they are greatly outnumbered by the hacks and incompetents calling themselves P.I.’s.  In some cases, because we either couldn’t get anyone competent to answer the telephone (or even return our calls), our clients paid a premium to have us go out of town and handle the situations ourselves.

Here’s the good news…Having seen the disastrous results my own clients have experienced from hiring the wrong private investigator (before they hired us, of course), put together with my own often-frustrated efforts to find what appeared to be a good P.I. in other geographic locations, I’ve decided to create this quick and dirty guide that highlights the most common mistakes to avoid when hiring a private investigator so you can steer clear of some of these mistakes, yourself…

Here they are…Disregard them at your own peril:

MISTAKE #1: Hiring a private investigator that you can’t directly reach on the phone.

The biggest and most common complaint I’ve heard from people who have dealt with other P.I.’s is that they can’t reach their P.I. when they need them and worse yet, the P.I.’s they’re using don’t return phone calls promptly (if at all!).  

How the phone is answered when you first try to call the investigator…when you’re still undecided if you are going to hire him…can be a very good indicator as to how your case might be handled.  The use of voice mail is a big red flag in this business, at any stage of the relationship.  Answering services, where the person answering the call is outsourced, or working in a call center, probably in another part of the world, is another red flag.

 

The reachability test begins once they have your money. This is usually where the real communication breakdown occurs.

 

Of course, many investigators are going to be readily available when they’re trying to get your case…but the reachability test begins once they have your money.  This is usually where the real communication breakdown occurs.

Here are my tips for avoiding this mistake and making sure your investigator is responsive to your calls and communicates efficiently and effectively:

First of all, if you get a voicemail recording when you first call their office, immediately move on to the next candidate.  If they can’t manage to answer the phone at this stage, they certainly won’t be answering it once they have a retainer deposit.

If they do answer the phone, find out what their process is for keeping you updated on your case.  Ask the investigator if you’ll be able to reach him or her on short notice and what their hours of availability and maximum turnaround time for returning phone calls is.

MISTAKE #2: Hiring a private investigator without first meeting with them in person.

I realize that there are times when it simply isn’t possible to meet an investigator at their office due to time constraints…And sometimes the investigator you are trying to hire is located in another state or country and you simply can’t meet them in person.

But if at all possible, request to meet the investigator in person at their office.  At the very least, make sure they are successful enough to have an office and staff and that they’re not running their business out of their basement, spare bedroom or a Starbucks or McDonald’s.

 

By meeting the person handling your case in person, you’ll also be able to get a better feel for the investigator’s level of integrity and professionalism.

 

Start by looking for an office address on their website.  You can usually find this either at the footer of their website or on a “Contact Us” page.  If their address is not listed or it is listed as a P.O. Box, I strongly recommend moving on to the next candidate.

By meeting the person handling your case in person, you’ll also be able to get a better feel for the investigator’s level of integrity and professionalism.  If their office is disorganized or sloppy, or if you see evidence from other people’s cases out in the open, I’d look for another investigator.  Additionally, by meeting them in person, you’ll get a better idea of whether he or she really seems to have a good understanding regarding your case and whether they seem physically capable of getting the job done.

MISTAKE #3: Hiring an investigator without first seeing an example of their work product.

The quality of a written report, photographs and video, is going to be the end product…the evidence proving or disproving your suspicions that could end up in court.  Even more important than that, the quality of any documentation can greatly help (or greatly hurt) your positioning before you ever get to court.  In many cases, superior documentation and concrete proof can even provide the leverage that makes going to court unnecessary.

A competent investigator will usually showcase an example of what their work product might look like somewhere on their website.  If you don’t see anything like that on their website, request to see a previous report they’ve completed and closed out, or some kind of report so you can get an idea of what their documented results look like. If pertinent, make sure the investigator embeds photographs in their reports with time/date stamps on the photographs.  

 

At the very least, take a good look at the quality and organization of their website

 

 

At the very least, take a good look at the  quality and organization of their website.  If it seems outdated, poorly structured or has poor grammar, you can guess what their work product will look like.

 

MISTAKE #4: Choosing a private investigator based on low price:

In most cases, just like when selecting a lawyer to handle your divorce or a doctor to handle your open heart surgery, low price is something to avoid.  It usually means the investigator doesn’t have the reputation for getting results which enables him/her to demand the premium rates.  The level of professionalism in the private investigation business has a very wide range, and it usually directly correlates with what you are paying.  Marketing themselves as a “Budget PI” is the only way some investigators know how to get business for themselves.  There is usually a hidden price that comes with “cheap.”  Do you really want to risk paying that price on the issue for which you’re considering hiring a private investigator?  Low price can be the bait that gets you to retain an investigator, but once the investigator gets on the case, will he have the experience and know-how to get results?

 

There is usually a hidden price that comes with “cheap.” Do you really want to risk paying that price

 

To avoid this mistake, call a few different investigators and find out what they charge for the service you are looking to have done.  As mentioned earlier, make sure they have an office and, if possible, visit them at their office to get a better feel for their level of professionalism and their ability to get things done.  Remember, your window of opportunity for obtaining what you’re after is usually limited and hiring the wrong investigator could leave you in a worse situation than you’re in now.

MISTAKE #5: Choosing a private investigator without considering and verifying his or her experience.

Although I have dealt with many very competent P.I.’s who had no law enforcement experience, a law enforcement background is usually an advantage for a private investigator when it comes to issues like credibility and knowing how to think on your feet in stressful situations.  Most police officers have a good working knowledge and plenty of experience dealing in and with the courts.  On the other hand, being a former federal agent who spent most of one’s career conducting white collar investigations that dragged on for years doesn’t necessarily mean one knows how to get to the bottom of a cheating spouse, child custody or theft investigation quickly and effectively.  

 

Most police officers have a good working knowledge and plenty of experience dealing in and with the courts.

 

Look for an “About Us” page on any investigator’s website.  As often as not, the investigator won’t even list the name of the owner of the investigation company on their website.  This is another serious red flag.  If you do find their name, run it through Google, both as a general and a “News” search.  Check out their name on LinkedIn to verify how long they’ve been in business and where else they’ve been employed.  If you find their name on Facebook, it will usually give you an idea if they are at least a normal person and verify that they are who they say they are.

MISTAKE #6: Hiring a private investigator who doesn’t offer a money-back guarantee.

 

100% Money Back Guarantee

 

In my view, every private investigation company should be fully accountable for its work. If you aren’t pleased with the job in every way, you shouldn’t have to pay for it. Very few investigators offer a guarantee. Ask the investigator if he offers a money-back guarantee.  If he doesn’t, this indicates that he doesn’t have the confidence in his business to stand behind his work.

MISTAKE #7: Choosing a private investigator without looking for reviews from his other clients.

Any private investigator can say anything about his past work. And, unfortunately, some of what he says may not be true. Make sure you ask for references or read comments from past clients so you can depend on the investigator and his work.  Look for genuine testimonial reviews with first and last names attached, as it has become somewhat of a sham as of late with people creating their own online “reviews.”

MISTAKE #8: Choosing a private investigator who is a “Jack of All Trades.”

If the P.I. doesn’t specialize in what you’re trying to get done, or doesn’t have investigators on staff who specialize in the type of situation that you are dealing with, then you might want to consider moving on. You don’t want someone who has a mind for reviewing spreadsheets and uncovering embezzlement trying to find a hidden listening device, camera or bug.  It just isn’t going to work out well in most cases.  At the same time, you don’t want the investigator who has a knack for getting things done in an undercover situation trying to extract “deleted” data from a cell phone or computer hard drive.

 
Rarely, if ever, do investigators with multiple specialties come in the same package.

 

Over 20 years in law enforcement and the investigation business has taught me the hard way that there are some investigators that are built one way and others built another, but rarely, if ever, do investigators with multiple specialties come in the same package.  Some larger and more established investigation companies have several investigators on staff who specialize in different types of investigations, but most P.I.’s will usually try to get the case and then outsource or sub-contract it to someone who can do it.  As often as not, many one-man shops will try to actually do the job themselves, even as ill-equipped and lacking in training and experience as they are to handle it.

Ask the investigator if they either specialize in the type of work you are trying to get handled, or if they have someone on staff who specifically does.  If you are looking to have something highly technical done, such as computer/cell phone forensics or a bug sweep, make sure the investigator has certifications in these fields, as I’ve seen the aftermath of more than a few hacks and charlatans who did nothing more than put on a good show.

MISTAKE #9: Hiring a P.I. who is subcontracting the work to another investigator.

This is oftentimes disguised with phrases such as our “partners” or “part of our network.”  There are P.I.’s out there who are making a business out of subcontracting investigative services, simply taking calls, accepting cases and then scrambling to find someone else, anyone else, even someone they’ve never dealt with before, to do the work.

The primary problem with this approach is that when you hire someone who is “subbing out” the work, you are losing total control of who is handling the case, how much experience they have, what their credentials or reputation are and what kind of results they are known to get.

Once again, looking for a local address on the investigator’s website, along with a local telephone number, should ensure you are dealing with an investigator who will be handling the work themselves and not a “General Contractor” who is subbing out the work and paying a cut-rate fee to someone who doesn’t have the experience, reputation and expertise to earn premium rates on their own accord.

If you have any concern or doubt that the work is being subbed out, simply ask the investigator if they are handling the investigation themselves.  If they fumble with, or dance around the answer, thank them for their time and move on.

MISTAKE #10: Waiting too long before you actually make the decision to hire an investigator.

In many cases, the window of opportunity where you can effectively capture and document what is actually occurring is limited.  Either your target becomes wise to your suspicions and goes deeper underground or they change their tactics.  The greatest benefit of conducting an investigation is usually the peace of mind, confidence and clarity that can come from knowing the facts with certainty.  The ability to move forward while basing one’s decisions on concrete facts, rather than guesswork and emotion, brings with it peace of mind and the return of a sense of control.

Ask yourself…What is your issue costing you–financially, emotionally and physically–to postpone taking action.  Don’t only evaluate the potential downside of action.  It is equally important to measure the atrocious cost of inaction.  If you don’t take some sort of action, where will you be in one year, five years, and ten years? How will you have allowed circumstance to impose itself upon you and having allowed ten more years of your finite life to pass living in a way you know will not fulfill you? If you telescope out 10 years and know with 100% certainty that it is a path of disappointment and regret, inaction is the greatest risk of all.

 

Ask yourself…What is your issue costing you–financially, emotionally and physically–to postpone taking action.

 

My private investigation businesses turn down more cases than we accept.  This is primarily for two reasons…First of all, I’ve found that my span of control over investigators and investigations has a limit if we are going to handle our select clients in an exceptional way.  I’ve found that when the number of cases go beyond that threshold, the quality and success of our investigations goes down and my stress level goes up.  In addition to that, there are just certain kinds of clients and cases that I don’t like, so since we don’t have to take the cases, we don’t.

Now, if you are considering hiring a private investigator due to some issue that might be keeping you awake at night AND If you’re still reading this AND avoiding most of these mistakes makes sense to you, you may want to give our office a call.  If you’re comfortable discussing your issue over the phone, we can take a few minutes to do that (Of course, all conversations are strictly confidential).   If you then see any value in it, we can meet at one of our offices to discuss how to resolve the issue in person.

Kristen is excellent at what she does. She helped me tremendously with my issue. I would recommend her to anyone who may need her help.
Nancy Settle
Nancy Settle
21:21 22 Nov 22
Kristen was great to work with. Very responsive!
Matthew Cox
Matthew Cox
10:32 10 Nov 22
Highly recommend!
Evelina Campiglia
Evelina Campiglia
14:35 23 Sep 22
Very helpful in every way possible. Kristen was very polite, helpful and quick with her responses and finding! I would highly recommend them for you needs
Jesse Luczyk
Jesse Luczyk
18:28 27 Jun 22
My client needed to conduct surveillance on extremely short notice over a weekend. Integrity Investigations listened to our needs, acted very quickly and was able to secure the necessary personnel to conduct our mission. Our goal and mission was successful! The peace of mind working with Integrity Investigations was priceless. If we are ever in need of private investigator services in the future, my first call will go to Kristen and the team at Integrity. Thank you!
Chuck Fedewa
Chuck Fedewa
17:00 27 Jun 22
Very quick and accurate information . She is very customer orientated .Will use her again when I need her help .
Andrew Dobay
Andrew Dobay
12:32 23 Jun 22
I reached out to Kristen about locating information on some family relatives, she did an outstanding job with the little information I was able to provide her and on top of that she did it in a timely manner. Job Well done Kristen Thank You
Erica Marie
Erica Marie
23:46 21 Jun 22
In my opinion Paul and Kristen went above and beyond to help me out they are very professional knowledgeable and upfront with you from the start about what they can do. They were extremely patient with me and my questions and more than helpful to top it off they were able to get the information I was looking for on short notice. Their pricing was beyond Fair their expertise and professionalism did not go unnoticed. I will recommend them to all, thank you to Paul and kristen , you guys did an amazing job keep up the strong work.
B P
B P
23:32 08 Jun 22
Integrity gave their best efforts in trying to locate someone for me. They are continuing to try to help me and I trust will share any information found that will assist me and my family during this difficult time.Integrity is a fair and honest company that will try to help you get the answers you’re looking for.
Eric Hay
Eric Hay
14:46 08 Apr 22
Can't say enough about Kristen @ Integrity Investigations ! Her professional demeanor and solid advise really helped my situation. Please don't hesitate to contact them for competent investigation guidance.
John Colton
John Colton
18:19 05 Apr 22
I highly recommend Integrity Investigations, especially investigators Kristen Hatina and Andrew Walters. My office was repeatedly hitting dead-ends trying to locate an out-of-state witness. The pair took what very limited information we had and somehow found the individual almost immediately. They were both polite, professional, and they delivered.
Eric Norton
Eric Norton
06:46 05 Mar 22
I was looking for any information on my birth father but because of technology Kristen couldn't find any information because we didn't have the internet back in the 1970-1980's.Kristen did just want she said she would do. She did the research but it came up short. My experience was great with her. I appreciated the afford she put in and willuse her if I need to again. Thank you.
K H
K H
00:12 01 Mar 22
Kristen is a private investigator that I highly recommend for any situation they can get the job done. Her expertise is superb and her business integrity that she carries put your mind at ease from the very beginning. She is highly capable of getting the job done much sooner than you expect. No time to wait, no time to frazzle because she is about business. I had been hesitating hiring a private investigator for a month or so. I Google searched for the best private investigator in the business and Kristen Hatina was the first , the only one, and the right one that I called. Thank you Kristen because you made my problem disappear very easily and I know you will make others problems disappeared just as quickly. Kristen is the private investigator for any job and I most definitely will use her again in my time of need. Kristen has taught me not to procrastinate. Go for it and don't wait. Highly recommended!
solacedity buldogit
solacedity buldogit
22:34 28 Feb 22
Very responsive, thorough and prompt
George Poulos
George Poulos
23:19 24 Feb 22
Dariusz Dolub
Dariusz Dolub
21:40 23 Feb 22
Integrity Investigations has been great to work with. We recently had the pleasure to work with Kristen, we needed to locate an old owner for a car we sold years ago. Kristen went above and beyond to be professional, very knowledgeable, and quick with her responses. I would highly recommend their business!
Jay Pyrcz
Jay Pyrcz
17:26 22 Feb 22
John Buckmaster
John Buckmaster
03:37 22 Feb 22
She was great she answered all my questions and very satisfied with the service .
ROB ROOTEN
ROB ROOTEN
18:21 26 Jan 22
Talked to Kristen and had an immediate response as well as information regarding something I was looking into, very professional and response time was undeniably the quickest out of anyone I’ve dealt with, not to mention how nice she was!! Would recommend them 100% to anybody looking!!
james mccgary
james mccgary
20:51 12 Jan 22
Geoff Porter
Geoff Porter
22:56 10 Jan 22
I don’t leave reviews often, you really have to wow me. So when I worked with Kristen I was absolutely blow away at just how helpful and engaged she was to handle my concerns. She was very professional and timely with supporting what I needed. The service was top notch! I walked away with a peace a mind that I didn’t have before! Thank you Kristen for your help and support! Highly recommend and will be using your services in the future!
Ryan Smith
Ryan Smith
23:00 18 Dec 21
Greg Pavkovich
Greg Pavkovich
03:41 06 Dec 21
Kristen is wonderful, thoughtful and thorough. I can’t say enough good things. She really was able to give me key facts about the person I was looking for in under ten minutes with minimal information. Even after closing my case she remained interested in how things would turn out and you know what her genuine concern led to me reaching back out to give her updates as a testament to others. I would recommend to anyone in need of investigative work to contact Integrity investigations and ask for Kristen. Tell her I sent you and you can thank me later!!!
Laila Smith
Laila Smith
00:40 01 Dec 21
Brian Davis
Brian Davis
05:31 04 Sep 21
Kristen was very prompt and helpful. We would not hesitant to contact Kristen again for any further investigative services.
Mary Paliobeis
Mary Paliobeis
13:21 28 May 21
Deb Harper
Deb Harper
13:16 06 May 21
Kristen was very helpful in locating a delinquent customer for me. I felt that her prices were reasonable and would recommend her services.
Brian Kazdin
Brian Kazdin
06:49 09 Apr 21
Audiotech Guitar Products
Audiotech Guitar Products
21:47 01 Apr 21
LET ME START WITH I TIRED TO FINE THE INFORMATION MYSELF. I WORKED ON IT FOR ABOUT FOR DAYS AND COULD NOT FIND IT. I CALLED INTEGRITY AND TALKED WITH KRISTEN SHE WAS SO VERY FRIENDLY. SHE TOOK MY INFO AND HAD WHAT WAS NEEDED THE NEXT DAY. THERE WORK IS FAST AND GREAT I WOULD USE THEM AGAIN AND RECOMMEND THEM TO ANYONE IN NEED OF HELP. THANKS AGAIN RICH
Richard Thevenin
Richard Thevenin
15:50 31 Mar 21
Fast and efficient. Would definitely recommend their services.
Asia “ghostgamer” Lynn
Asia “ghostgamer” Lynn
20:26 29 Mar 21
Kristen Catena and her team are not only professionals they are heroes. Especially when it involves minors. As she is a mother as well and can understand the sense of urgency a parent has I'm trying to locate a child. Her service exceeded my expectations and gave me ease of mind and ultimately saved a life in the end. I cannot thank her and her team of professionals enough for what they have done for me it is life-changing. Definitely very detailed, punctual, the knowledgeable of their work. They are a master of their craft.
anthony young
anthony young
12:08 20 Mar 21
Kristen is always very helpful and provides reports very quickly!
April Yurglic
April Yurglic
20:30 05 Mar 21
We had a fantastic experience using Integrity Investigations. They were quick with providing information and a very thorough report. I would highly recommend their services to anyone in need. Thank you for making a difficult situation a little easier.
Molly Berish
Molly Berish
21:43 02 Mar 21
I had a personal issue that was keeping me up at night and decided to seek professional help to verify if what I was bothered by was accurate or not. I was greatly pleased when not only did integrity agree to help by also did so in the same day. Great customer service and detailed report. Thanks again!
Brad Stitt
Brad Stitt
18:00 09 Dec 20
Keith Moyer
Keith Moyer
21:42 17 Nov 20
Good communication and fast results.
Tom Collmar
Tom Collmar
22:11 16 Nov 20
We hired Integrity Investigations to locate an individual for small claims court. This person could not be found by “normal” search methods. We worked with Kristen. She got us all the information in an incredibly short time frame. We were able to pursue our case in court and were very happy with the whole experience. Highly recommended!! Thank you!!
Robert Case
Robert Case
19:15 02 Sep 20
Andy Walters
Andy Walters
15:27 30 Aug 20
Hired Integrity Investigations to perform a very difficult assignment. They explained quickly but thoroughly the issues associated with our situation, then promptly, efficiently and professionally did everything they said they would do. We will definitely go back to them with any future needs and highly recommend them to anyone who needs a true pro.
David Rhodehamel
David Rhodehamel
15:51 12 Aug 20
Prompt, courteous and professional. They got the job done for me quickly and at a fair price. Communication was excellent. I would recommend them to friends and family without hesitation.
Daniel Zawierucha
Daniel Zawierucha
15:07 14 Jul 20
I selected Integrity Investigations for GPS surveillance, based on their online credentials and reviews. From the very beginning, they were professional, extremely responsive and reliable. Their services were top notch, very personalized, and Kristen often went above and beyond to make sure I was getting the best information on tracking my boyfriend’s activity. Highly recommend them.
Nicole Taylor
Nicole Taylor
03:44 27 Jun 20
In less than an hour, Integrity Investigations was able to find a lead to locate an heir we had been looking to find for more than 18 months. They were incredibly responsive and cost effective. We'll definitely use them again!
Kimberly Walko
Kimberly Walko
11:54 17 Jun 20
Outstanding, professional and timely service. Kept me well informed about progress. They went above and beyond in their efforts. And the cost was very reasonable. My highest recommendation.
Steven Okey
Steven Okey
04:06 17 Jun 20
I called looking for some information on an asset I was looking to buy back. They found it within a 5 minute conversation. I would recommend this company to anyone that needs investigative services! Thank you again.
Dave & Allie Evans
Dave & Allie Evans
16:52 11 Jun 20
Outstanding company. Treated very professional and prompt service. This is not a fly by night Investigation service, very knowledgeable.
John Dugan
John Dugan
13:20 03 Apr 20
I am delighted with the service I’ve received from Integrity Investigations. Their response to my case has been prompt, courteous, and handled with complete discretion. Any questions I’ve had have been answered quickly, and their pricing is more than fair. I had never dealt with this type of service before, and am grateful for the professional manner in which they have successfully Uncovered the information I was searching for. I highly recommend them.
Russ Anderson
Russ Anderson
23:41 10 Mar 20
I was referred to Integrity Investigations through a friend. I hired themfor a 3 week investigation. I received all the material I needed. I was updated daily, my phone calls were always returned in a timely manner, all of my questions were answered completely. The individual I worked with was extremely easy to interact with. I was treated with respect and concern for the matter I was dealing with. If I ever needed this type of service again, I would return.
Kelly Donahue
Kelly Donahue
17:50 27 Feb 20
I was referred to Integrity Investigations by a friend after explaining to him my frustration in getting the evidence I needed for my upcoming custody hearing. I contacted Paul and explained to him the very specific information I needed and the short time frame in which I had to get it. Long story short he got me the information I needed, and then some.Being a law enforcement Detective for many years, I assumed I would be able to gather the necessary evidence. Once I saw the unique techniques, tactics and specialized equipment they used I realized that private investigation and law enforcement investigations are two different animals. Paul possesses the skill sets needed in both arenas of investigation.Had I not been referred to Integrity Investigations I don't believe I would have ever gotten the evidence I needed and I directly credit Integrity Investigations for the court ruling in my favor and granting me full custody of my kids.
John Foster
John Foster
15:50 26 Feb 20
My experience with Kristen Hatina was very positive. She understands the issues very quickly, takes action swiftly accordingly. She provides clear explanations, is easy to deal with, understanding and efficient. I recommend her and Integrity Investigations for anyone looking for a good service.
Pierre Maillet
Pierre Maillet
15:34 19 Feb 20
I could not be happier with these guys. After trying two other PI's in the Cleveland area that would not even return a phone call, I finally found Integrity Investigations. It was a very professional and speedy process and they returned my phone calls every time. I highly recommend!
chris caster
chris caster
16:31 12 Feb 20
I needed to locate two beneficiaries as executor of my aunt's will. They were able to locate them within a few days. Fast response to questions and processing the contract. Kristen was very nice. Highly recommend.
Fran Keesey
Fran Keesey
00:10 12 Feb 20
Very professional, provided exactly what I asked for. All reports were very timely. If necessary I will use their services again.
Frank Meznarich
Frank Meznarich
16:17 10 Feb 20
I have known Paul for many years both personally and professionally. Not only is he a dedicated officer , but his abilities as a private investigator are excellent . I had the occasion to utilize the services of Integrity Investigations numerous times to provided tracking and surveillance I requested and it was conducted in a very efficient manner. Their pricing is very competitive. As a law enforcement officer , I highly recommended Integrity when you need the services of a private investigator. You will not be disappointed.
Gene Ptacek
Gene Ptacek
15:45 10 Feb 20
I have had an opportunity to use Integrity Investigations on several occasions. Their rapid response to my needs is commendable. The follow-up by the office staff was superior, accurate and timely. I highly recommend Integrity Investigation for all your investigative needs.
Brian Johnston
Brian Johnston
04:33 07 Feb 20
"I have known Paul Baeppler for many years. I have recommended Integrity's services to others (both personal and business) multiple times, always with positive results." There is a reason that their company is named Integrity. That's how everyone in company conducts themselves !
brent collins
brent collins
15:33 01 Feb 20
I would highly recommend Integrity Investigations to anyone seeking help in getting information that is important to their situation. They were very knowledgeable, polite, professional in everything I asked for and everything was handled in a quick, efficient and helpful manner.
Den R
Den R
22:39 14 Jan 20
I was referred to Integrity investigations from a friend and I was more then pleased. I needed some family information related to family member who is Deceased and I lost his paperwork. The staff was outstanding, they listened to my problem and were very understanding. The staff was very professional and polite and within hours they were able to supply me with all the correct information I needed. I would recommend them to anyone and definitely will be using them again.
Don Kopchak
Don Kopchak
21:34 10 Jul 19
Needed an investigator in Cleveland area. Looked at several, but selected Integrity Investigations LLC because their principal has actual law enforcement experience. Turned out to be a good choice. They handled our matter quickly, professionally, with a well written detailed report. Will definitely use them again when we have further need. Thank you!
WILLIAM HARRIS
WILLIAM HARRIS
04:18 14 Jun 19
Extremely satisfied with the work performed by Integrity. Professional and efficient! Highly recommend.
Lisa K
Lisa K
23:13 22 Mar 19
simon sez
simon sez
20:23 08 Mar 19
Very responsive & professional. They stayed within budget, were super responsive to any requests & had great communication with the investigator. Will definitely use again!
Allison Josey
Allison Josey
17:25 08 Mar 19
Integrity is AMAZING to say the least. The have assisted me in various PI work and have had amazing results. The turn around time is exceptional and is nowhere close to the others I've tried in the past. Thanks Integrity!
Aaron Magden
Aaron Magden
15:11 06 Mar 19
Integrity Investigations quickly located the person I was trying to find. When I asked for updates, I always received a response within a few minutes. Would definitely use them again
David Sherman
David Sherman
17:24 23 Jan 19
Paul and his staff are wonderful to work with. They take the time to really understand your client's objectives, work within a budget, and fully understand the need for prompt, accurate results. Their law enforcement backgrounds really show through when it comes to interviewing witnesses, gathering information, and writing reports. Be safe, not sorry. Hire Integrity.
Eric Moore
Eric Moore
16:38 02 Jan 19
Service was prompt and very helpful at a reasonable price. Will use them again in the future.
Walter Krohngold
Walter Krohngold
19:08 31 Dec 18
I have used Integrity Investigations several times, for numerous situations. The office staff is very helpful in sorting the specific details, and the Investigators are spot on! Add to this, a complete report that goes above and beyond. I will continue to use Integrity, and refer them to anyone who may need their services.
john patton
john patton
16:26 31 Dec 18
Integrity Investigations was instrumental in helping my husband gain full custody of his son.Through discrete and legal means, the private investigator uncovered critical information for my husband's case that he was unable to uncover on his own. Thank you Integrity Investigations!The staff at Integrity was professional and readily available via phone and/or email. We couldn't be happier with the work they did for us. I highly recommend this private investigator.
Giana Grossman
Giana Grossman
00:42 30 Dec 18
I’ve been using Integrity Investigations for years. They are hands down the best in the industry. Professional, always accessible and real results. I could not recommend them more.
Myra Barsoum Stockett
Myra Barsoum Stockett
12:44 27 Dec 18
I am so grateful for all the help from Integrity Investigations. They are professional, polite and found the information I needed quickly and efficiently. If you are looking for help I would recommend Integrity Investigations.
J Gound
J Gound
12:38 20 Dec 18
Integrity Investigations folks were amazing. Very responsive, extremely knowledgeable, respectful and provided a very professional experience. They got the job done and I am super pleased with the results. I would use them again hands down! A+
Bob Peacock
Bob Peacock
21:13 19 Dec 18
Integrity has been extremely helpful with sensitive work protecting our business in various marketplaces from competitors. They are valued partners and I would recommend their services to any business leader.
Scott Fox
Scott Fox
14:21 18 Dec 18
Excellent service, very professional.
enzo maddalena
enzo maddalena
02:53 18 Dec 18
Charlie Dodds
Charlie Dodds
00:08 18 Dec 18
Excellent job in locating the information I needed in a timely manner.
Nancy Weber
Nancy Weber
21:08 17 Dec 18
Integrity Investigations has always served me well. They are quick and thorough, and easy to work with. I highly recommend them.
mar kelleher
mar kelleher
20:27 17 Dec 18
Integrity Investigations provided outstanding locate services. Shortly before the start of the locate effort, unbeknownst to us, the subject person moved from Ohio to Florida. Even though it is located in Ohio, Integrity Investigations was able to track down the person in Florida in a timely manner. If you are looking for private investigators who dig deep and don’t give up easily, this is your firm to use.
Julie F.
Julie F.
19:19 14 Dec 18
I have been in the workers' compensation arena for more than 20 years and have used several different investigation companies/services. Integrity Investigations stands out most to me because they take every case personally and they go above and beyond to assist us with even our most difficult cases. I have had cases where we cannot find a person on social media, a good address etc...; we give it to Integrity and they will find the person and provide valuable information to assist with managing our claims. My supervisor has done workers' comp for over 30 years and I informed her of Integrity and now she uses them too all the time. They truly do an awesome job. Always giving 100% effort.
Corey Lambrecht
Corey Lambrecht
18:11 14 Dec 18
Very helpful, very professional. Have used them many times.
Mary Siwierka
Mary Siwierka
13:55 14 Dec 18
Integrity Investigations is the best. They work to understand your investigative objectives, are skilled at finding those who don’t want to be found, and know how to talk to witnesses.
Tom Merriman
Tom Merriman
23:54 13 Dec 18
C S111
C S111
16:16 13 Dec 18
Integrity Investigations is the best out there. They are incredibly efficient. You know the information you receive is the in-depth and up-to-date. I wouldn't choose another firm!
Pamela Vizdos
Pamela Vizdos
22:47 12 Dec 18
This is a completely professional, trustworthy private investigator. Paul and his team are experienced and definitely have the right background for any type of investigation that's needed. This is a very competitive field, and it's nice to find investigators that are reliable, trustworthy, and totally professional. I highly recommend Integrity to anyone in need of private investigation services.
Donald Reagan
Donald Reagan
00:51 08 Nov 17
Integrity Investigations responsiveness, thoroughness, and understanding of people make their investigative services shine. When I need a PI, I call Integrity... their name says it all. I've had nothing but excellent experience with Paul and Integrity. Thank you.
Phil Pavarini Jr
Phil Pavarini Jr
15:45 29 Dec 16
Outstanding Investigator, very happy with the service they provided me
Joshua Holmes
Joshua Holmes
14:32 24 Nov 10
Paul and his team were awesome. Without going into the details of what our specific problem was, I will just say they were very quick, and the results were beyond what we expected. Thanks for the savings to my bottom line and more importantly, I've got my peace of mind back.
Dan Lutian
Dan Lutian
15:01 15 Jun 10